Frequently Asked Questions

What is your return and/or refund policy?

If, for any reason, your purchase from CHI does not meet your full expectations, return it to us within 30 days, and we will exchange it or refund the original purchase price of the materials.

Please include in the package your name, address, phone number, and reason for return. Return package via USPS to:

Returns Department
Christian History Institute
Po Box 540
Worcester, PA 19490

For UPS or Fedex use:

Returns Department
Christian History Institute
2030 Wentz Church Rd
Lansdale, PA 19446

Please allow 2-3 weeks for processing of your return.

What is your Delivery Schedule?

*Your order will leave our office in Pennsylvania within 24-72 Business hours from the time of purchase.

Economy

Economy delivery is via the United States Post Office and requires 2-3 weeks for delivery from time of purchase.

USPS Priority Mail or 1st Class Mail

Requires 5 –10 days for delivery from time of purchase

UPS Ground

Requires 3 - 8 business days for delivery from time of purchase.

UPS 2nd day Air

Requires 2-3 business days for delivery from time of purchase.

International:

The recipient of an international order may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient. Christian History Institute has no control over these charges and cannot predict what they may be. Customs policies vary from country to country and you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimations.

Airmail for Canadian Orders
allow 10-12 business days
Express Orders to Canada
allow 3-4 business days
First-Class Mail International
allow approximately 4-8 weeks (varies by country - no tracking)
Priority Mail International
allow approximately 7 - 16 business days (no tracking)
Express Mail International
allow approximately 2-6 business days

What Does Christian History Institute Believe?

Christian History Institute is aligned with no particular denomination, but adheres to the Apostles’ Creed and seeks to present the history of the global church and to see the best in each Christian tradition.

Will my Donation be tax deductible within the United States?

Christian History Institute is a 501(c)3 non-profit organization. Your donation is tax deductible. A receipt for your tax deductible donation will be sent shortly after your donation is processed.

Do you have a required or requested donation amount?

We do not have a specific suggested donation amount for USA subscribers. We ask that you prayerfully consider partnering with us as we strive to bring Christian History to the layman in an interesting and captivating way.

For Domestic Donors (USA):

Christian History Institute is a 501c3 non-profit organization. Your donation is tax deductible. A receipt for your tax deductible donation will be sent shortly after your donation is processed.

For International Donors (Non USA addresses):

Due to the high cost of shipping, we require a minimum $25 donation for all international subscriptions.

If you have further questions please contact us:

Email
Info@christianhistoryinstitute.org
Call
(800)468-0458 or (610)584-3500

How do I order a gift subscription?

To order a gift subscription, simply create an account with your name and address as the billing information and supply the person receiving the gift subscription’s name, address, and phone number in the shipping information.